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Diploma in Front Office

Faculty

Fatma Hassan
Science professor
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Ashraf Badry
Science professor
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Fatma Hassan
Science professor
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Ashraf Badry
Science professor
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Course Overview

This programme is specially designed in specific area of hotel management in which the learner learns how to handle the front office hotel operations.

Eligibility and admission

Passed 10+2 or equivalent with English as one of the subjects

Curriculum highlights

  • Hotel – Definition
  • Classification
  • Introduction to Front Office
  • Job Descriptions of Front Office Personnel
  • Sections of Front Office Department
  • Guest Rooms
  • The Guest Cycle
  • Reservations
  • Registration and Handling Check Ins
  • Departure Procedure
  • Concierge – Handling Mails and Messages
  • Handling Guest Complaints
  • Telecommunications in Hotel Industry
  • Safe Deposit Lockers
  • Uniformed Service
  • Left Luggage Procedure
  • Transport Service
  • Scanty Baggage Guest Check-in Procedure
  • Interdepartmental Communication
  • Special Requests
  • Glossary
  • Practicals
  • Assignments

Students get substantial hospitality industry exposure.

The hospitality sector is growing. Naturally, successful candidates have burgeoning prospects.

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